Why do we conduct a needs analysis?

In order to determine the best solution for the organization, a needs analysis was conducted. A needs analysis will help when determining the problem that requires a solution, and if the problem can be solved with a tailored training experience. 

Identifying the core problem.

New operators on the team may have a knowledge gap when it comes to  CCTV technology. Operators may be familiar with computers, but are more disconnected from the basics of CCTV hardware, and integration with the software front-end.

What actions are taken to identify the core problem?

The initial approach is to understand the training audience — those who will be subject to the authored training. In order to gather data about the training audience, an Audience Analysis is conducted. This consists of several methods of inquiry. 

The following were conducted:

• Surveys (see results)

• 1:1 Interviews

• Job Shadowing Observations

• SME (Subject Matter Expert) Consultations

With the above data gathered,  we can now begin to design our learning solution. We discovered that the training audience consisted of a wide range of age groups, interacted with a windows desktop to conduct their role, have a diverse skill history, and generally agree that the current training resources may not be enough for their role.

Now that we know about the learning environment, the mode of delivery will be a self-paced eLearning course. All members of the team have access to a windows workstation, but not all members share the learning space at the same time. The learning audience is spread across three working shifts, which would make instructor-led facilitation more difficult to schedule. 

For collaborative purposes and constructive feedback, hi-fi mockups were produced in PowerPoint.  This allowed stakeholders and SMEs to comment and provide feedback as the development process progressed. After bi-weekly meetings, all content was accurate and approved for final development in Storyline 360. The training was upgraded with interactive widgets to further captivate learners, and content was "chunked" into portions to reduce distraction and overwhelming the learner.

Select the button below to experience the project. This eLearning module is a public version of the original material that was developed. Some content has been altered to respect the confidentiality of the original client.